Yeloori Prashanthi

About Yeloori Prashanthi

Dreamer, All about me is on the cover.

Experience

1. Technical Analyst

   HCLTech

   Dec 2020 — Present · Hyderabad, IN

   As an Analyst specializing in Windows administration and compliance management, as well as computer software and hardware support, I leverage my expertise to ensure seamless operations within our organization. Utilizing BMC Remedy as our ticketing system, I efficiently manage and resolve issues reported by clients, consistently earning recognition as a Star Performer for seven consecutive months. Additionally, I have received exceptional feedback, totaling Xtramiles, from satisfied clients.Furthermore, I have actively supported the Logistics team in vendor management activities. As the GIT Baseline Lead in Hyderabad, I am responsible for ensuring compliance among all tower users, meticulously coordinating with the team to address ITBL control cases. I meticulously monitor Remedy tickets from initiation to closure, ensuring timely resolution and client satisfaction.In my role, I strive for continuous improvement, enhancing interfaces to optimize user functionality and conducting thorough system analyses to maintain and enhance computer systems. Proactively addressing vulnerabilities, I diligently install system updates to bolster security and minimize risks. Leveraging root cause analysis and comprehensive research, I swiftly identify and resolve issues, ensuring uninterrupted operations.Moreover, I diligently monitor compliance with filing requirements, ensuring adherence to regulatory standards. My dedication to excellence and commitment to efficiency have consistently contributed to the success of our team and organization.