Yazu Kay
Customer Service Assistant @Network Rail
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WORK HISTORY
Customer Service Assistant @Network Rail
Serve as a Step-Up Shift Station Supervisor, managing customer service assistants and ensuring accurate and efficient security patrols. Provide customer support by addressing queries regarding train times, delays, and ticketing information. Handle station reception duties, including managing contractor check-ins, phone inquiries, and compliance with safety protocols. Conduct regular spot checks and maintain detailed records to uphold high service standards to ensure safety in Network Rail premises.
EDUCATION
360 College
Certificate, Computer Systems Networking and Telecommunications
Interskill Learning
Certificate in Cloud Computing for Data Centers
A4
Door Supervisor and CCTV Training
GSP
Certificate , Computer and Information Sciences and Support Services
SES Group
Certificate
ABOUT YAZU KAY
I am a dedicated Customer Service Assistant at Network Rail with a passion for delivering exceptional service to passengers. My role involves assisting with mobility needs, answering queries, and ensuring the smooth operation of station infrastructure and security.In addition to my customer service expertise, I hold a Certificate in Computer Systems Networking and Telecommunications. This has equipped me with the skills to install and troubleshoot programs and networks-a valuable asset in today\'s tech-driven railway environment.I pride myself on being well-organised, punctual, and trustworthy. Whether working independently or as part of a team, I am self-motivated, reliable, and quick to adapt to new challenges. My strong interpersonal skills allow me to build positive relationships with colleagues, passengers, and railway personnel alike.Above all, I am passionate about railway safety and ensuring every passenger’s experience is smooth, safe, and satisfying. I am always eager to learn, grow, and contribute to making the railway a great place for everyone.
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