Mohammed Yaser Arafath

Role: Senior Resolution Coordinator at Walmart
Location: Chennai, TN, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Mohammed Yaser Arafath

As a dedicated professional with extensive experience in customer operations, fraud…

Experience

Senior Resolution Coordinator
Walmart
Oct 2023 — Present · Chennai, IN
As a Senior Resolution Coordinator at Walmart, I lead a team of nesting associates, enhancing onboarding and ongoing training to boost performance. I collaborate with cross-functional teams to identify training needs and implement advanced technologies while ensuring data integrity and compliance in fraud detection.Achievements:1. Increased Productivity: Implemented targeted training programs, boosting team productivity by 25%.2. Improved Collaboration: Facilitated workshops that reduced training discrepancies by 30%.3. Fraud Reduction: Developed a data-driven fraud detection strategy, cutting incidents by 40%.4. Faster Resolutions: Revamped chargeback processes, reducing resolution time by 50%.5. Enhanced Reporting: Created a standardized reporting template, improving accuracy and efficiency.6. Compliance Champion: Ensured 100% compliance with data protection regulations.

Education

SNS College of Technology
Bachelor of Engineering
2016 — 2020

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Mohammed Yaser Arafath

Experience

Senior Resolution Coordinator

Education

SNS College of Technology

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