Yazan M.
Technical Support Engineer I @ Rapid7 | BS Cybersecurity & Information Assurance | CompTIA CySA+, Security+, Pentest+, Network+, A+ | ISC² SSCP | ITIL v4 | LPI Linux Essentials
- Role
- Technical Support Engineer i at Rapid7
- Location
- Tampa, FL, US
- LinkedIn followers
- 500 followers
About Yazan M.
I’m a certified cybersecurity professional with a Bachelor of Science in Cybersecurity…
Experience
Technical Support Engineer i
Sep 2025 — Present · Tampa, FL, US
Provide technical support and troubleshoot complex security and IT issues across diverse environments- Administer and optimize Rapid7 InsightVM vulnerability management platform for customers- Investigate and analyze large log files using Wireshark, Procmon, and other tools to identify root causes and security events- Administer multiple operating systems (Linux, Windows, Mac) and resolve TCP/IP networking issues impacting security and performance- Assist customers in deploying, configuring, and troubleshooting vulnerability scanning infrastructure to enhance security posture- Collaborate with global Engineering and Product teams to resolve technical and security-related issues, drive improvements, and identify potential product vulnerabilities- Develop innovative workflows to analyze complex logs, diagnose issues, and identify false positives or potential security threats- Continuously expand expertise in Rapid7’s security solutions and vulnerability management processes.
Education
Western Governors University
Bachelor of Science - BS
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