Yazad Umrigar

About Yazad Umrigar

I have over 20 years of experience in sales operations, strategy, and CRM, with a focus on data science and analytics. I currently work as a CRM and Key Account Expert at Siemens, where I leverage the company\'s CRM system (Salesforce) and my domain knowledge to enable Key Account Managers to increase the opportunity pipeline and improve the chances of success for relevant opportunities and customers.I am passionate about combining my business and industry knowledge with the data science skills I have learned from my postgraduate program and various certifications. I have led many high-impact projects at Siemens, such as Siemens Xcelerator regionalization in India, implementation of Salesforce at the Asia Pacific level, and NPS improvement program. I am always curious and eager to learn new skills and technologies that can help me achieve my goals of creating value for key customers and stakeholders, driving digital transformation, and solving challenges in customer impact, sustainability, and competitive advantage.

Experience

1. Key Account Management and Digitalization

   Siemens

   Apr 2019 — Present · Mumbai, IN

   Designed and implemented an AI-powered dashboard based on Power BI, incorporating advanced technologies like Robotic Process Automation(RPA) and Talend for automatic data processing. This innovation reduced data retrieval time from days to seconds and enabling data-driven decision-making• Played a crucial role in global-level Customer Relationship Management by creating strategic frameworks for Siemens\' go-to-market strategy, which led to CEO-level engagements and several MOUs. • Drove digital marketplace establishing a comprehensive framework, assembling a robust global and local team. This structured approach led to the creation of over 100 use cases relevant to the Indian market and the onboarding of 8 ecosystem partners.

Education

• Great Lakes Institute of Management

  Post Graduate Program , Data Science and Business Analytics

  2020 — 2021

• Kendriya Vidyalaya

  HSC, Science Stream

  1990 — 2002

• Faculty of Management Studies - MS University of Vadodara

  MBA, Marketing

  2009 — 2012

• BVM Engineering College

  BE, Mechanical

  2002 — 2006

Skills

• Business Planning
• Business Development
• Analysis
• Business Analysis
• Business Process Improvement
• Competitive Analysis
• Contract Negotiation
• Marketing Strategy
• Budgets
• Policy Analysis
• Business Intelligence
• Business Process
• Market Analysis
• Account Management
• Change Management
• Mis
• Customer Engagement
• Customer Relationship Management (Crm)
• Competitive Strategy
• Analytics
• Business Strategy