Yawar Hayat

Information Technology Support Specialist @Bel

Munich, DE

Provide technical support for hardware, software, network, and peripheral issues across the organization.Respond to and resolve helpdesk tickets via phone, email, and remote tools in a timely and professional manner.Install, configure, and maintain operating systems (Windows, Mac), applications, and IT equipment.Assist with user account management (Active Directory, Office 365), including password resets and access rights.Monitor system performance and assist with routine maintenance and updates.Document issues and solutions to improve support knowledge base and reduce recurring problems.Collaborate with other IT team members on system upgrades, rollouts, and projects.Ensure all support activities comply with company IT policies and security standards.

Technische Hochschule Ingolstadt

Bachelor of Applied Science - BASc