Yattendra Nag
Resident General Manager @Gp Hotels And Resorts
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WORK HISTORY
Resident General Manager @Gp Hotels And Resorts
IN
Established departmental objectives/KPIs in line with organizational Strategy.\\\\n* Spearheading the transformation of the entire operations of the resort.\\\\n* Formulating standard operating procedures in coordination with Departmental HODs and rolled it out across the entire organization to ensure consistency.\\\\n* Delivered innovative business promotional programs, events, activities to generate brand awareness and grow resorts footprint.\\\\n* Recruited, coached and developed high performing team with a staff retention of 70%\\\\n\\\\n* Established social media platform as essential * Marketing strategy for the resort to reach Millennials and younger audience.\\\\n* Reengineered the procurement process and asset management for more favorable contracts and delivered cost optimization\\\\nAchieved 10 % growth rate over the last 3 years\\\\nDelivered 8% cost reduction in delivery by identifying opportunities for efficiencies and automation\\\\n* Established extensive strategic partnerships with travel agents and local vendors to drive revenue growth and increase the market reach\\\\n* Successfully established Partner ecosystem in line with the strategy and implemented initiatives to provide superior customer experiences and grow revenue stream\\\\n* Experienced in leading transformation programs focusing on hotel operations and delivery\\\\n* Established and implemented OH & S policies and standards to ensure outmost safety of the staff and customers during COVID pandemic\\\\n* Developed performance framework for staff for their personal growth and career aspirations\\\\n* Established customer satisfaction (360-degree feedback) framework to effectively manage and monitor customer relations, implement service quality checks and benchmarking methodologies\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
EDUCATION
University of Wales, Cardiff
Master of Business Administration (M.B.A.), Human Resources & Marketing, B
University of Pune
Bachelors in Hotel Management and catering technology, Hotel/Motel Administration/Management, second grade
Savitribai Phule Pune University
Bachelors in Hotel Management and catering technology., Hotel/Motel Administration/Management, Second
Kendriya Vidyalaya
HSC, Business/Commerce, General, First division
ABOUT YATTENDRA NAG
A seasoned hotel industry professional with 15years of rich qualitative experience in hospitality industry as a General Manager and at senior management level positions. Experience in strategy development, guest relationship, sales, commercial excellence, E2E operational planning and financial management across hospitality industry. Presently employed as a Resident General Manager within GP farms and resorts in Nasik. Previously worked as an Operations Leader across several luxury hotels and resorts. Vastly experienced in managing and transforming hotel operations and delivering efficiencies. Overall responsible for hotel management and growing the annual revenue and profit year on year (YOY). Highly adept in guest relationships, internal stakeholder management, leadership/mentoring, strong business drivers with impressive annual growth. In-depth knowledge of strategy development, process improvement, budget management, governance, and compliance. Experienced in building high performing culture and leading diverse teams Holder of Masters in business from University of Wales (UK) and Bachelors in Hotel Management from University of Pune(India). Fluent in English, Hindi and Marathi.
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