Yatin Kumar
Head - Postpaid & Broadband Engg Operations
- Role
- Head Postpaid IT Opertaions at Airtel Digital
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Yatin Kumar
Expertise in Managed Services, Domain exposure in Telecom BSS, Operations Automations, Process Management, Migration, Operational Excellence and building cross-functional Team. Leading Postpaid Operations Engineering Team to drive growth, bring Customer Delight and reduction in customer complaints & cost to serve Customers. Operational/Technical/Business knowledge on the complete life cycle of a Customer with respect to Telecom.Major Deliveries• Got it Certified the Kennan Fx Billing system to 1.2 Ver from Amdocs in X Series / Linux Platform.• Successfully transitioned the Managed Services to Amdocs. • Migration of 20 Million Postpaid base to New Stack Siebel with Kennan Fx3.0 Billing System.• Post Migration to Butterfly, below major delivers brought substantial benefits to organizationso Self-heal coverage & Drive Automations to 92%o Reduction in Outages by 80%o WAR on Failures 90% & o Complaint Reduction by 65%o Cost Optimizationo Pro-active Monitoring.
Experience
Head Postpaid IT Opertaions
Mar 2016 — Present · Gurugram, IN
Managed Service Delivery, Responsible for BSS Postpaid Operations for Pan India including critical applications.(Total app’s -39)• Ensure Order Provisioning / Billing / Product Configuration gets complete with in agreed SLA. • Measuring our KPI’s on defined CFI’s parameter of the company.• Ensure system availability, scalability, monitoring of entire critical Service Path.• Build and maintain a team to manage and deliver the OSS/BSS needed to support the company business operations.• Responsibilities included assessment of information technology internal controls based upon the given framework: IT general and application controls, information security, systems development, change management, business continuity, disaster recovery, risk management and regulatory compliance.
Education
Tagore Bal Niketan - Karnal
Master of Business Administration - MBA
Guru Jambheshwar University
Master of Business Administration - MBA, Marketing
GNIIT
Professional Diploma
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