Yatika Khanna
Client Operations & Fulfilment Specialist | 6+ Years in Customer Success, Order Processing & SLA Excellence | Driving Process Optimization & Superior Customer Experience| Client Support Specialist
- Role
- Domestic Head at Amaara Botanicals
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Yatika Khanna
Result–oriented professional with 7 years of experience in client operations, fulfilment, and customer success across visa services and manufacturing domains. Skilled in managing end-to-end order execution, coordinating with cross-functional teams, improving workflows, and ensuring SLA compliance.I have successfully handled key client accounts, streamlined documentation processes, resolved escalations, and driven accuracy and turnaround improvements. Known for strong stakeholder coordination, clear communication, and a commitment to delivering exceptional customer experience.I enjoy building structured processes, improving operational efficiency, and enabling teams to perform at their best — while ensuring every client receives reliable and quality-driven support.
Experience
Domestic Head
Jul 2025 — Present · Gurugram, IN
Leading end-to-end execution of B2B orders, ensuring smooth, accurate, and timely fulfilment • Managing 15+ key client accounts and maintaining clear communication on delivery schedules & order status • Coordinating with Production, Quality Control, Purchase, and Inventory teams to meet timelines • Serving as a key liaison for client escalations & feedback resolution • Partnering with leadership to elevate customer experience metrics and improve process efficiency • Ensuring SLA adherence and structured reporting across operations
Education
Jagannath International Management School, Kalkaji
Bachelor's degree, Journalism
2016 — 2019
Bhartiya Vidya Bhavans Sardar Patel Institute of Technology Munshi Nagar Andheri Mumbai
Postgraduate Degree, Mass Communication/Media Studies
2019 — 2020
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