Yasvin Koobloll
Bilingual Technical Support Specialist @Nuvollo Corp.
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WORK HISTORY
Bilingual Technical Support Specialist @Nuvollo Corp.
Etobicoke, ON, CA
Provide bilingual (French and English) technical support to end users, ensuring prompt resolution of hardware, software, and network issues.Install, configure, and maintain computer equipment, operating systems (Windows), and applications, including Office 365.Manage support tickets using a centralized ticketing system, ensuring timely updates and escalation of unresolved issues.Collaborate with cross-functional teams on technical projects and day-to-day support tasks.Assist in Office 365 migrations and general IT onboarding for new users.Document technical issues and resolutions to enhance team knowledge and drive continuous improvement.Deliver excellent customer service and support while maintaining a high level of professionalism and empathy.Participate in initiatives focused on automation, system optimization, and innovation in support workflows.Integrated security best practices into UX workflows to ensure safe and intuitive user experiences.Collaborated with IT and security teams to implement Identity & Access Management (IAM) and Multi-Factor Authentication (MFA) for client platforms.Conducted risk assessments on user interfaces to identify and mitigate potential vulnerabilities.Assisted in configuring secure VPN access and endpoint protection for remote users.Monitored and reported on security-related UX issues, ensuring alignment with organizational security policies.
EDUCATION
Navitas College of Public Safety
Professional year program , Information Technology
Swinburne University of Technology
Bachelor of Technology - BTech, Information Technology
Holmesglen
Certificate IV and Diploma, IT Networking
Cisco Networking Academy
routing and switching , Computer Systems Networking and Telecommunications
Swinburne University of Technology
Bachelor's degree, Information Technology
SKILLS
ABOUT YASVIN KOOBLOLL
Bilingual (English/French) User Experience Specialist with hands-on experience delivering enterprise IT support across Canada and Australia.I specialize in Microsoft 365 (Exchange, SharePoint, OneDrive), Azure Entra ID, Intune, and cloud-based device management — helping organizations maintain security, compliance, and high uptime in fast-paced environments.Whether working remotely or on-site, I bring a structured, customer-first approach to every interaction — diagnosing issues efficiently, documenting solutions thoroughly, and contributing to knowledge bases that make teams stronger over time.My cross-country experience has sharpened my ability to adapt quickly, communicate clearly across diverse teams, and deliver consistent results regardless of environment.Core skills: Microsoft 365 · Azure Entra ID · Intune · Windows · ConnectWise · Remote & On-site Support · FR/EN
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