Yasveer Patel

About Yasveer Patel

With over 24 years of professional experience, I currently serve as Assistant Vice…

Experience

1. Senior Manager - Crm

   Piramal Realty

   Feb 2021 — Present · Mumbai, IN

   With hands-on expertise across the full customer lifecycle—from onboarding to possession—I specialize in delivering seamless experiences that drive retention, revenue, and long-term loyalty. My portfolio spans South Mumbai, suburban markets, and international expansion into Dubai, reflecting a dynamic blend of local insight and global perspective. Core Responsibilities & Achievements:Customer Lifecycle Management: Oversaw end-to-end customer journeys including onboarding, escalation handling, retention strategies, collections, revenue generation, and key handovers.Portfolio Oversight: Managed diverse real estate portfolios across South Mumbai (SoBo) and suburban regions, ensuring operational excellence and timely possession.Loyalty Sales & Lead Generation: Sourced business through strategic loyalty channels, leveraging existing customer relationships, walk-ins, repurchase incentives, and referral programs.Market Engagement: Spearheaded customer events, site visits, and control walk-throughs to enhance engagement and conversion across key markets—South Mumbai, Thane, Mulund, and Dubai. I thrive in high-touch environments where customer satisfaction meets business growth. Whether it’s resolving escalations with empathy or orchestrating large-scale engagement campaigns, I bring precision, warmth, and results to every interaction.

Education

• Shaw Academy - ICSOC Certified. https://icsoc.info/

  Diploma in Cryptocurrency

  2020 — 2020

• The Byramjee Jeejeebhoy Parsee Charitable Trust College of Commerce Opp Charni Road Rly Station 33 M Karve Road Mumbai 400 004

  Bachelor’s Degree

  2001 — 2003

• The ICFAI University, Tripura The University has been approved by the University Grants Commission (UGC), under Section 2(f) of the UGC Act, 1956.

  Diploma

  2007 — 2008

• The Byramjee Jeejeebhoy Parsee Charitable Trust College of Commerce Opp Charni Road Rly Station 33 M Karve Road Mumbai 400 004

  Higher Secondary School certificate

  1998 — 2000

• Shaw Academy - ICSOC certified https://icsoc.info/

  Professional Diploma - Social Media Marketing

  2020 — 2020

• HVB Global Academy

  Secondary School Certificate

  1988 — 1998

• QAI Global Institute

  Certification - Sigma Green Belt

  2023 — 2023

• The ICFAI University, Tripura The University has been approved by the University Grants Commission (UGC), under Section 2(f) of the UGC Act, 1956.

  Master of Business Administration - MBA

  2008 — 2010

Skills

• Public Relations
• Business Strategy
• Relationship Management
• Front Office
• Team Building
• Management
• Mortgage Lending
• Marketing
• Customer Satisfaction
• New Business Development
• Leadership
• Forecasting
• Customer Retention
• Credit
• Crm
• Customer Service
• Financial Analysis
• Sales
• Operations Management
• Finance
• Teamwork
• Banking
• Team Management
• Negotiation
• Business Development
• Portfolio Management
• Competitive Analysis
• Loans
• Vendor Management
• Business Analysis