Yassiel Caballero
Activecare Customer Success Consultant @Teacher Retirement System of Texas
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WORK HISTORY
Activecare Customer Success Consultant @Teacher Retirement System of Texas
Austin, TX, US
Created and developed SOPs to standardize departmental processes and improve operational consistency.Developed data-driven strategies to increase school district retention and proactively identify districts at risk of exiting TRS-ActiveCare.Spearheaded forming a cross-functional team to design and implement innovative tools and engagement strategies that align with a proactive customer success model.Played a key role in establishing a customer success culture at TRS by shaping the framework for a more strategic and anticipatory approach to district engagement and support.Deliver solutions for enrollment, eligibility, and customer service for TRS-ActiveCare, including overseeing annual enrollment, district onboarding, and member support.Conduct research, analyze data, and prepare reports to support strategic decision-making, evaluate current programs, and assess the impact of new legislation on TRS-ActiveCare.Manage relationships with third-party vendors, ensure accurate program changes, and participate in vendor procurement processes to support TRS-ActiveCare operations.
EDUCATION
Austin Community College
Associate of Science - AS
The University of Texas at Austin
Bachelor of Science - BSA
Texas A&M University-Commerce
Master of Science - MS
ABOUT YASSIEL CABALLERO
Hi there! I\'m Yassiel Caballero, a knowledgeable CSM who connects easily with others to create effective programs and positive outcomes. I am skilled at evaluating issues, gathering data, and developing action plans in order to meet and exceed my client\'s expectations to maximize their impact on our communities. I tend to be flexible, social, playful, and collaborative. Want to connect? Just reach out!
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