Yassar Hussain
- Role
- Customer Success Manager at Microsoft
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Yassar Hussain
As a Customer Success Manager, responsible for managing a portfolio of enterprise…
Experience
Customer Success Manager
Sep 2019 — Present
o Accountable for the development and execution of the internal and customer-facing aspects\\\\ncross-cloud consumption plan, with resources aligned to the account.\\\\no Ensures prioritized Success Engagements progress from Validate through Commit with a Program\\\\nDelivery plan and up-to-date milestones.\\\\no Establish and nurtures strong executive sponsorship and manage the relationships with customer\\\\nleadership to drive the execution of the support coverage model, strategic account plan,\\\\nconsumption roadmap & delivery execution oversight.\\\\no Hands-on experience designing, developing, deploying, and supporting large technology solutions.\\\\no Provide leadership and orchestration across the Success & Support team, Microsoft technical\\\\nspecialists, customer technical teams, Microsoft and partner project teams, and other CSAMs as\\\\nappropriate.\\\\no Balances prioritization between implementing new capabilities and ensuring customer\\\\noperational health.\\\\no Understand customer’s Microsoft footprint and support them fulfill contracts by driving quality\\\\nplanning and delivery of Support services.\\\\no Partner with sellers in structuring deals for NPC (New Premier Customers) and for existing\\\\ncustomer’s contract renewal & upsizing, in structuring contract deals to move Premier\\\\ncustomers to Unified.\\\\no Drive ACR (Azure Cloud Consumption) and DelEx (DeliveryExcellence) on a team level to ensure\\\\nentire teams’ target percentage is met.\\\\no Define outcomes to improve the health, performance, and business capabilities of the\\\\nprioritized workloads to drive customer value realization.\\\\no Orchestration, customer sponsor management, and stakeholder communication of prioritized\\\\nengagements and programs by having regular connects done.\\\\no Partner with Incident Managers and CSMs on reactive escalations.\\\\no Track, escalate, and plan for the remediation of technical blockers and provide engineering\\\\nfeedback to further our product and solutions as appropriate.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.