Yasmine McCroden
- Role
- Strategic Customer Success Manager, Adobe Sign & Document Cloud at Adobe
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Yasmine McCroden
Digital Storyteller, Customer Advocate, Relationship Builder Cal Poly Orfalea College…
Experience
Strategic Customer Success Manager, Adobe Sign & Document Cloud
Feb 2022 — Present · San Francisco, CA, US
As a Strategic Customer Success Manager, I am the primary customer-facing role responsible for customer success through the management of program deliveries and strong customer relationships. I work front and center with top enterprise customers to support their digital journey and empower them to drive value through the use of their Adobe investment. This includes developing an understanding of typical business challenges faced by customers and mapping Adobe features and associated business benefits to address their unique needs. I help coach customers to be product specialists and train teams on Adobe methodologies and self-serve resources so they become increasingly self-sufficient. In collaboration with Product, Engineering, Sales, and Product Marketing teams, we build comprehensive customer programs that expand customer’s existing use of Adobe products and represent the voice of the customer to inform Sales processes and future product roadmap design. Additional role responsibilities include: monitor customer usage data, health indicators, renewal dates and growth opportunities; track, escalate, and plan for the remediation of technical blockers and provide Engineering feedback; maintain a cadence of communicating with customers about their adoption trends, sentiment, and opportunities for deeper engagement; build and nurture relationships across accounts to solidify our partnership and commitment to the customer; inspire customers to be advocates in references and case studies for the Adobe brand.
Education
California Polytechnic State University-San Luis Obispo
Bachelor of Science - BS, Business Administration and Management, General, 3.86
2016 — 2020
Universitat Politècnica de València (UPV)
Bachelor's degree, International Business, 4.0
2018 — 2018
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