Yasmin Samad

Customer Success Leader

Role
Customer Success Manager at Kpoint
Location
Pune, IN
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Yasmin Samad

Customer success manager with a demonstrated history of working with Information Technology, Manufacturing - Heavy Engineering, and Automotive sector. Skilled in Customer Experience, Account Management, Customer satisfaction survey, business development, NPS, Process Improvement, Voice of Customer, dealer management, sales operation, and sales training. Strong CRM professional with a Master of Business Administration (M.B.A.) focused in Marketing/Marketing Management, General from the University of Pune.

Experience

  1. Customer Success Manager

    Kpoint

    Jul 2019 — Present · Pune, IN

Education

  • Pune University

    Bachelor in Commerce, Cost Accounting

    1999 — 2002

  • Neville Wadia Institute Of Management Studies and Research

    Master of Business Administration - MBA, Marketing

    2013 — 2014

  • Indian Institute of Cost and Management Studies and Research Indsearch, Law College Road, Erandawana, Pune 411004

    Post graduate in Business Management, Marketing

    2008 — 2010

  • Progressive Education Societys Modern College of Arts, Science and Commerce, Pune 411005

    High school, Physics, Chemistry, Mathematics

    1996 — 1998

  • St. Joseph High School

    High School

    1994 — 1995

  • GNIIT

    Diploma in Software, Computer Science

    1998 — 2001

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Yasmin Samad — Customer Success Manager at Kpoint in Pune, IN | Unifers