Yasmin Hanspall
Training Lead Trainer @Cambridge University Press & Assessment
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WORK HISTORY
Training Lead Trainer @Cambridge University Press & Assessment
Cambridge, GB
Design and develop training materials, events and online courses for exam centre staff• Organise and deliver training virtually and face-to-face via webinars, presentations and workshops• Facilitate Customer Service training for both colleagues and customers• Design and deliver Intercultural Communication workshops for colleagues• Deliver Conscious Inclusion training for colleagues• Coach and facilitate learning for colleagues completing Institute of Customer Services’ Communications qualification• Provide high-touch support/key account management for high profile customers• Manage formal complaints, appeals and service recovery
EDUCATION
Birkbeck, University of London
Postgraduate Degree, Intercultural Communication
International House
RSA CELTA, Teaching English as a Second or Foreign Language/ESL Language Instructor
University of Cambridge
University of Cambridge Advance Online - Intercultural Communication for Global Business, Intercultural Communication for Global Business
Oxford Lifelong Learning, University of Oxford
Effective Online Course Design
University of Wolverhampton
BA (Hons) Business and Languages for Business
SKILLS
ABOUT YASMIN HANSPALL
I help global teams and customer service professionals connect to communicate and…
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