Yasir D.
Telecoms Project Specialist & Operations Professional Bt (Commercial Operation) @BT Group
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WORK HISTORY
Telecoms Project Specialist & Operations Professional Bt (Commercial Operation) @BT Group
Assisting and guiding all commercial channels (500+ EE Stores, Indirect, Enjoy) with daily operations • IT lead for the team - Key contact with partners (Fujitsu, APTOS, PEGA, Amdocs), escalating store IT issues, starting bridge calls, and gathering all relevant parties for system failures• Direct assistance to the B2B team & partners, assisting their sales channel to further sales• Developing and implementing a cleaning plan for retail stores during the pandemic• Deployment and ownership of hybrid working across retail• Deployment and testing of new systems / Network improvements into retail/ Monitoring system changes / Migrations• Working alongside the investigations team with high-end fraud cases (Biggest case was £100K+ that went to court)• Assisting with retail DPA breaches alongside the DPA Breach team• Assisting all other head office teams (Commercial Implementation / IT / Customer Experience / Process & Policy / Internal Communications) with daily operation and incorporating their work within the retail landscape• DOA for manager and having to make key decisions for over 500 stores
EDUCATION
University of Westminster
Bachelor’s Degree (First Class Honours), Computer Science
ABOUT YASIR D.
Computer Science Graduate | Telecoms Project & Operations Specialist A dedicated,…
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