Yasir Arafat
Sr Manager Customer Success Group @Tata Communications
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WORK HISTORY
Sr Manager Customer Success Group @Tata Communications
Revenue enhancement & New logo aquisition in existing & new set of large enterprise accounts. Churn competition with significant revenue cannibalization. Consultative approach to support customers, to understand their pain points. Solid command on ideal customer profiling to build personalize story pitch.Consultative selling expertise in following Product landscape.UCaaS: Microsoft Operator Connect, Cisco Webex Calling, Teams PSTN, SIP TrunkCPaaS: WhatsApp Business API (WABA), SMS, Voice Bots, programmable APIsOEM Solution Sales: Zoom, Truecaller Verified Calls, Meta, Microsoft O365Traditional Voice, Cloud & Collaboration: SIP, Toll-free, ITFS, UIFN Cloud click-to-call
EDUCATION
SMU- Distance Education
Master of Business Administration (MBA), Marketing/Marketing Management,
NIS Sparta - National Institute of Sales
Specialization in Marketing Managment, Marketing
University of Washington
Associate's degree
Indian Institute of Management Ahmedabad
Certification course , Leadership
PG in Mass communication
Post graduate, Public relation & Business communication
ABOUT YASIR ARAFAT
Enterprise sales professional with more than 20 years of experiencein B2B. In last 5 years more thrust on aquiring logos in collaboration & ucaas. Extending expertise in digital & cloud communication initiatives. Strong alliances with OEM-led collaboration platforms such as Zoom, Truecaller, Meta & Microsoft. Proven track record in CXO relationship, key account management in both domain (farming & hunting). Skilled at aligning innovative technology with business needs, driving profitability, customer retention, and market expansion, my focus on customer success have been pivotal with understanding customer pain points adeptly, ensuring tailored solutions that resonate with their unique business.
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