Yashi T.
Client Relationship Management, Business Development, Sales || Ex-Zomato
- Role
- Guest Experience Specialist at Yonder Talent India
- Location
- Kanpur, UP, IN
- LinkedIn followers
- 500 followers
About Yashi T.
Results-oriented business professional with a passion for driving growth and enhancing…
Experience
Guest Experience Specialist
Feb 2025 — Present
Orchestrated seamless guest support processes throughout the entire stay lifecycle, enhancing satisfaction levels by resolving 95% of inquiries within 15 minutes and reducing complaint resolution time by 30%.• Spearheaded cross-functional coordination with housekeeping, maintenance, and reservations teams to streamline operations, maintain property quality, and deliver consistent service as per the US standards.• Anticipated guest needs by analyzing feedback and identifying service gaps, implementing targeted improvements that enhanced satisfaction and overall experience resulting in measurable improvement in overall property ratings.
Education
Christ University, Bangalore
Bachelor's degree
2018 — 2021
The Chintels School
95.6% and 91.5% in class 10th and 12th ICSE Board Examinations Respectively
2003 — 2018
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