Yashwita Mishra
Business Analyst | SQL | Excel | JIRA Confluence | PowerBI | SLA | RCA | SaaS | Shopify | PrestaShop | Woocommerce | Magento | Zoho | ITSM | ITIL | Incident Problem Change Management | Fruugo | Temu | Shein | eCommerce
- Role
- Senior Customer Success Associate at Threecolts
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Yashwita Mishra
Dynamic Business Analyst with 3+ years in high-volume environments. Expert in Unix/Linux…
Experience
Senior Customer Success Associate
Sep 2024 — Present · Lucknow, IN
Key Responsibilities:Onboard and guide new customers for a smooth product/service adoption.Act as the primary point of contact for customer inquiries and support.Monitor customer usage, identify pain points, and provide solutions.Foster relationships to improve engagement and reduce churn.Collaborate with sales & support teams to enhance customer experience.Gather feedback and suggest product improvements.Educate customers on new features and best practices.
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