Yashwanth Saikrishna
Odoo - Functional Support Analyst || MBA - Bronze 🥉|| BHM - Gold Medalist 🥇(Bangalore University)
- Role
- Business Support Analyst at Odoo
- Location
- Gandhinagar, GJ, IN
- LinkedIn followers
- 500 followers
About Yashwanth Saikrishna
Detail-oriented and experienced Functional Analyst specializing in ERP systems, with 2…
Experience
Business Support Analyst
Mar 2024 — Present · Gujarat, IN
Delivered functional solutions to customer issues by analyzing and resolving support tickets within defined SLAs, ensuring high client satisfaction and system efficiency.• Conducted comprehensive team training sessions to enhance internal knowledge transfer and streamline onboarding of new team members on Odoo ERP modules•Collaborated cross-functionally with technical teams to translate business requirements into functional specifications, improving communication and project outcomes.• Specialized in Odoo modules including Sales, Subscription, CRM, Rental, Shipping Integrations, HR, Inventory, POS, Marketing, and Studio, ensuring tailored ERP solutions for diverse client needs.•Configured and customized ERP workflows using Odoo Studio to meet client-specific requirements while maintaining system integrity and performance.• Provided real-time support through live chat and G-meets as part of a parallel project, addressing urgent queries and minimizing client downtime.• Participated in ERP testing and validation, identifying bugs and coordinating with developers to implement fixes for smoother module performance.•Created and submitted structured RD (Research & Development) feedback based on user interactions and real-time support insights, contributing to continuous product improvement and roadmap refinement.
Education
CHAROTAR UNIVERSITY OF SCIENCE AND TECHNOLOGY
Postgraduate Degree
2022 — 2024
CVESD
Diploma
2022 — 2022
Narayana Junior College Anantapur
Intermediate Education (PU)
2016 — 2018
Bangalore University
Bachelor's of Hotel management
2018 — 2022
Lakshmi Synergy School
Secondary Education
2015 — 2016
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