Yashwanth Renukuntla
Business Process Analyst Team Leader Operations @Accenture in India
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WORK HISTORY
Business Process Analyst Team Leader Operations @Accenture in India
Hyderabad, IN
Experience in handling 20-30 FTE\'s and ensure the delivery is intact> Excellent people handling skills with expert knowledge of the operations> Excellent organization skills with the ability to multi-task, expert problem solver, effectively use knowledge> Manage and monitor SLA\'s & KPI\'s, manage day to day performance of the team> Leave Management, Schedule Management to ensure smooth operations - Reviewdaily/weekly/Monthly stats for performance of respective team> Handle escalated customer contacts> Work towards improving talent survey engagement scores and drive initiatives - Maintain relationships with other support groups external to the Contact Center in addition to vendors> Maintain a good relationship with our client teams> Review time sheets of the team members> Acting as coach, mentor, career counselor for team members and help them achieve their goals> Reviewing the weekly performance of individual teammates and understanding the problems of BottomQuartiles > Guiding, Grooming and reviewing their performance by auditing their calls and giving constantfeedback> Preparing performance review deck> Working with on-shore and off-shore Team members for major issues or escalating the issues> Working on major incidents and changes
EDUCATION
Mahaveer Institute of Science &Technology
Bachelor of Technology - BTech, Information Technology
Concordia University-Wisconsin
Master's degree, Computer and Information Systems Security/Information Assurance
ABOUT YASHWANTH RENUKUNTLA
Hello! I am Yashwanth Renukuntla, a dedicated and highly skilled professional with 6 years of invaluable experience in the field of Operations Management. My passion lies in ensuring efficient workflow structures aligned with business needs, complemented by exceptional interpersonal and communication skills. Key Strengths : Proficient in applying acquired management skills to prioritize workflow structures. Excellent interpersonal and communication skills, enabling effective collaboration with teams and stakeholders. Technical Expertise : Proven experience in supporting multi-tier infrastructures and resolving complex issues/incidents. Adept in Major Incident, Problem Change, and Release Management, ensuring smooth operations. Diligently maintaining up-to-date technical and non-technical documents to reduce SLA\'s and meet client requirements. Experience in resource allocation and maintaining 24*7 monitoring coverage for uninterrupted services. Achievements : Recognised for significant contributions to management reports, facilitating weekly reviews and project governance. Successfully managing challenging situations by offering flexible support outside of core business hours. What Drives Me : I am passionate about leveraging my expertise and skills to drive operational excellence, deliver exceptional results, and build strong relationships with clients and teams. My dedication to continuous improvement and adaptability to change allows me to thrive in dynamic and fast-paced environments. Seeking Opportunities : I am open to new challenges and exciting opportunities that will allow me to further enhance my abilities and contribute to the success of innovative projects. If you\'re interested in connecting or discussing potential collaborations, feel free to reach out! Let\'s Connect! I welcome you to connect with me to explore potential synergies and collaborations. Let\'s engage in meaningful discussions and contribute to each other\'s professional growth. Feel free to reach out via LinkedIn messaging. Thank you for visiting my LinkedIn profile!
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