Yashwant Singh Rawat
Senior Travel Counselor Ii @Cwt
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WORK HISTORY
Senior Travel Counselor Ii @Cwt
Gurugram, IN
Managed global market chat handling for ticketing, exchanges, cancellations, refunds, and hotel/car rentals on GDs Sabre and Amadeus systems.• Conducted audits, provided training, and investigated escalations for effective resolution.• Verified ADM and ACM to ensure compliance with company policies and procedures.
EDUCATION
Central Board of Secondary Education
Higher secondary school
Delhi University
B.A. Honours
ABOUT YASHWANT SINGH RAWAT
At CWT, contributed to global market chat handling, managing ticketing, exchanges, cancellations, refunds, and hotel/car bookings using Sabre and Amadeus GDS platforms. Supported compliance through auditing, training, and resolving escalations while verifying ADM and ACM adherence to company policies. A Delhi University graduate in Political Science and Government, education strengthens analytical and problem-solving skills. Committed to enhancing operational efficiency and customer satisfaction, striving to deliver tailored corporate travel solutions that align with diverse global client needs.
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