Yashwant Dhanvi

About Yashwant Dhanvi

Senior healthcare operations and process excellence leader with 20+ years of experience…

Experience

1. Associate Director

   Evolent

   Apr 2021 — Present · Maharashtra, IN

   KEY HIGHLIGHTSStrategic Leadership: Analyzed complex business challenges and developed innovative strategies to optimize operational processes and drive growth.Team Motivation: Inspired and motivated teams to achieve strategic objectives and maintain high performance.Stakeholder Engagement: Engaged with stakeholders at all levels, fostering strong relationships and driving successful implementation of tactical initiatives through effective communication and collaboration.Project Management: Ensured smooth project progress by closely interacting with team members and maintaining adherence to quality norms throughout the implementation process.SLA Management: Developed action plans and implemented changes to achieve and maintain SLAs, ensuring compliance with business rules and regulatory directives.Business & System Requirements: Contributed to the development and review of business and system requirements, delivering accurate solutions aligned with business needs.Quality Standards: Directed quality control activities, implemented in-process checks, and adhered to quality standards to improve efficiency and achieve cost savings.Risk & Control Management: Collaborated with stakeholders to discuss risks and controls, developed an in-depth understanding of departmental risks, and identified or developed controls to mitigate gaps.Scrum Master: Managed the new implementation Scrum Team via JIRA, provided training on the Scrum framework, and continuously improved team velocity, quality, and processes.Root Cause Analysis (RCA): Conducted in-depth RCAs to identify areas of opportunity and provided actionable recommendations for continuous improvement. Specialties: Operations Management, Quality Assurance, Project Management, Process Improvement, Stakeholder Engagement, Operations Excellence, Portfolio Management, P&L Management, Strategic Planning, Team Management & Leadership

Education

• IRBM

  EMBA

• University of Mumbai

  Bachelor of Commerce (B.Com.)

Skills

• Operations Management
• Performance Management
• Crm
• Team Management
• Customer Relationship Management
• Outsourcing
• Management
• Team Building
• Mis
• Employee Engagement
• Team Leadership
• Process Improvement
• Training
• Service Delivery
• Operations Management,
• Business Analysis
• Business Process Improvement
• Quality Assurance & Control ( Iso Process Owner)
• Vendor Management
• Bpo
• Quality Assurance