Yash Wadhwani

Sensorise | Kiet Group Of Institutions

Role
Executive Technical Operations at Sensorise Smart Solutions Pvt Ltd
Location
Gurugram, HR, IN
LinkedIn followers
500 followers

About Yash Wadhwani

Highly proficient technical operations executive, demonstrated comprehensive expertise in…

Experience

  1. Executive Technical Operations

    Sensorise Smart Solutions Pvt Ltd

    Feb 2023 — Present · Gurugram, IN

    Technical Troubleshooting-Organised, tracked and provided effective resolutions on technical tickets PAN India, assisting and coming up with RCAS for issues such as SMS, data, GSM, SIM, API failures, and database errors for over 200 onboarded clients-Conducted joint testing with TSP, providing RCA based on parameters: PDP connections, protocols, whitelisted IPs/URLs, live traces, and open internet issues-Diagnosed and resolved the GSM module\'s issues using device-related AT commands (CREG+, CSQ+, COPS+).Internal/External Debugging-Consulted and assisted clients with API integration-Identified and resolved database errors related to internal or client-reported issues-Segregated technical reports for operations.SIM Structure and SIM Testing-Utilized APDU (Application Protocol Data Unit) commands for specific SIM operations-Conducted SIM testing based on ATR (Answer to Reset), GSM latching, and GPRS session creation-Performed manual testing of SIM cards on production devices (SIM MMF2 reader, USB SIM reader, FPC adapter) and GSM handsets.Training and Tools-Formulated process training plans for new interns and team members-Proficient with tools such as ADA tool, SmartAuth, MTE (Mobile Terminal Emulation), SIM readers, FPC adapters, Docklight (for STK test), and Freshdesk (Ticket Management Tool).

Education

  • St. Paul's Academy

    Class 12th

    2015 — 2017

  • St. Teresa's Convent School

    Class 10th

    2006 — 2015

  • KIET Group of Institutions

    Bachelor of Technology - BTech

    2018 — 2022

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Yash Wadhwani — Executive Technical Operations at Sensorise Smart Solutions Pvt Ltd in Gurugram, HR, IN | Unifers