Yashvi Jain
Corporate Strategy Manager | MBA in Business Analytics & Finance | NIT Jaipur
- Role
- Corporate Strategy Manager at PropVIVO
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Yashvi Jain
Between building dashboards, automating reports, and analyzing business performance, I’ve…
Experience
Corporate Strategy Manager
Jun 2024 — Present
Rolled out company-wide OKR framework, improving team alignment and raising goal achievement by 25%.• Created and maintained internal SOPs and knowledge base, cutting repetitive queries by 20% and supporting faster resolution.• Built 20+ Power BI dashboards for tracking tickets, CSAT, NPS, and turnaround time, improving visibility and decision-making.• Reduced average response time by 20% by automating workflows and standardizing escalation processes.• Improved customer retention by 12% by identifying service gaps through analysis of CSAT and churn data.• Partnered with ops leads to design a capacity planning model, increasing forecast accuracy by 18%.• Collaborated with content teams to update web resources, reducing content-related support tickets by 30%.• Logged, tracked, and analyzed recurring issues to prevent escalations and improve first-contact resolution.• Participated in Agile sprint planning to prioritize support tooling and internal documentation updates.
Education
Malaviya National Institute of Technology Jaipur
Master of Business Administration - MBA
University of Rajasthan
Bachelor of Business Administration - BBA
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