Yashpal P Sharma
- Role
- Information Technology Infrastructure Senior IT Engineer Jamf Administrator at BrowserStack
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Yashpal P Sharma
A strategic technology leader with over 13 years of experience in delivering high-impact…
Experience
Information Technology Infrastructure Senior IT Engineer Jamf Administrator
Jul 2022 — Present
Proficiently test and report issues with macOS provisioning, applications, and patch deployment to the internal JAMF Architect.* Generate and deliver requested reports from JAMF to the Architecture team and Threat Intel team.* Expertly create packages, policies, profiles, and groups within JAMF Pro as per requirements.* Skillfully manage device enrollment with DEP using Apple Business Manager, ensuring seamless one-touch deployment.* Provide exemplary technical support to VIP users, ensuring timely resolution of user tickets.* Thoroughly troubleshoot and manage macOS end-user software installation, configuration, and related issues.* Efficiently oversee device encryption with File Vault and address fundamental problems in MDM, Jump Cloud, and Microsoft Intune device registration.* Proficiently administer and configure mobile devices for enterprise users via Office 365, Intune Standalone, Hybrid (SCCM integration with Intune), and Azure Directory environments.* Utilise comprehensive Active Directory and network account knowledge to deliver practical end-user assistance.* Effectively handle day-to-day IT troubleshooting for both local and pan India users remotely.* Skillfully configure and troubleshoot both network and local printers.* Conduct monthly audits of physical assets, new joinee laptop assignments, and accessories.* Collaborate with the Technical Writing team to actively contribute to Self Service, Knowledge-base, and internal Support documentation Skills:* Operating Systems: Windows, Mac OS, Linux * JAMF Pro * Apple Business Manager * Device Enrollment Program (DEP)* Incident and Ticketing Management * MDM Solutions: Jump Cloud, JAMF, Microsoft Intune * Active Directory * Hardware and Software Procurement * Troubleshooting and Problem-Solving * Printer Configuration and Troubleshooting * Asset Management and Auditing * Documentation and Knowledge Base Contribution
Education
Mumbai University
DIPLOMA
K.A Bhantia High School
Bachelor of Engineering (BE) EXTC, Electrical, Electronics and Communications Engineering
Mumbai University
BACHELOR OF ENGINEERING, Electronics & Telecommunication
K.A Bhantia High School
B.E Electronics and Telecommunication, All Subject
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