Yashmine M. Boston

Cybersecurity Technology Support Lead @JPMorganChase

US

As a Cybersecurity Technology Support Lead, I manage all aspects of IT changes, data, and release management to identify, analyze, and develop strategies for risk mitigation. I consistently provide guidance to change owners and senior leaders within the organization.Implement a structured methodology and lead change management activities to support the firm\'s overall change strategy.• Implement a structured approach to lead change management activities, ensuring alignment with the firm\'s overarching change strategy.• Assist in the design, development, delivery, and management of communications, including the introduction of a CTC Change Management Policy, a monthly newsletter, and office hours.• Assess impacts and conflicts for all new and rescheduled major events for CTC globally, actively participating in weekly Major Event Planning Committee (MEPC) calls to provide input.• Ensure all CTC change activities adhere to relevant regulations, standards, and audit requirements.• Support internal and external audit reviews by providing necessary documentation.• Evaluate change performance and implement corrective actions as needed.• Maintain data governance to ensure accurate reporting and visualization of ServiceNow ITSM product views, supporting CTC\'s compliance with SOC1, in-platform controls, and audit requirements.• Collaborate with incident management teams to address issues arising from changes, ensuring swift resolution.• Provide senior leadership with reports and metrics on change performance.

Iowa State University

Bachelor's degree, Elementary Education and Teaching

Herbert Hoover High School

High School Diploma, General Studies