Yashi Dubey
Engineering @Johnson Controls | Backend & Cloud Platforms | Event-Driven Architecture, REST APIs, Automation | AI Enabled systems
- Role
- Engineer i at Johnson Controls
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Yashi Dubey
Developer with experience in AI integration and cloud platforms, focused on building and deploying scalable solutions for customer experience. Proficient in C++ and Java, currently enhancing skills in Javascript development. Interested in learning and networking!
Experience
Engineer i
Jan 2025 — Present · Pune, IN
Working on enterprise-scale cloud contact center platforms, supporting production systems built on NICE CXone (Admin & Studio) for global customers.• Developing and maintaining backend workflow logic using script-based programming, including IVR flows, call routing rules, conditional logic, state handling, and error handling.• Writing and modifying automation scripts, applying control flow, data structures, API calls, and configuration-driven logic to optimize customer interaction workflows.• Contributing to AI-enabled customer experience solutions, with exposure to LLM-based conversation analysis, real-time summarization pipelines, and AI-assisted decision logic.• Integrating platforms via RESTful APIs, working with HTTP methods, JSON payloads, authentication mechanisms, and external service endpoints.• Supporting production backend systems, including debugging, log analysis, root cause analysis, and performance optimization in SLA-driven environments.
Education
Dr. Babasaheb Ambedkar Technological University
B.Tech - Computer Science Engineering
2020 — 2024
SNBP International School and Jr. College
Science PCMB
2020
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