Yashi Chandra
- Role
- Support Account Manager at NetApp
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Yashi Chandra
As a Support Account Manager in Major Incident Team at NetApp, I have been providing…
Experience
Support Account Manager
Feb 2019 — Present
Essential Functions:\\\\n1. Personalized Service\\\\n-Provide informed strategic planning, storage support best practices, and upgrade advice.\\\\n-Develop offering reports to communicate status of operations to customers and internal teams\\\\n-Understands the customers\' environment and apply NetApp knowledge to improve the overall support experience.\\\\n-Conduct regular operational service reviews and provide customer-tailored best practice recommendations\\\\n\\\\n2. Centralized Support Management\\\\n-Strategically positioned to review and oversee all of assigned customers\' NetApp support activities, enabling maximum efficiency while minimizing risk\\\\n-During any critical events, facilitate issue resolution and ensures effective communication, from customer storage administrators to high-level management\\\\n-Handling customer requests – including proactive issue resolution, issue escalation, and usage trending and forecasting.\\\\n\\\\n3. Customized Proactive Care\\\\n-Through a combination of expertise, analytics, tools, and a deep understanding of customers\' operating environment, I consult and provide deliverables aimed at mitigating risks and ensuring the stability of the NetApp Solution.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
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