Yash Harale
Senior Process Executive at Cognizant | Expert in Account Reconciliation and Account Management
- Role
- Senior Process Executive at Cognizant
- Location
- Kolhapur, MH, IN
- LinkedIn followers
- 500 followers
About Yash Harale
At Cognizant, my role as a Senior Process Executive involves direct client engagement and…
Experience
Senior Process Executive
Mar 2021 — Present · Pune, IN
Responsibilities Handled:Job Run Monitoring of payment run in the system designed \'Production\'• Handling weekly calls with onsite client• Handling Escalation and provide the accurate solution to the onsite clients• Ticket Creation if any external issue occurs and take the continue follow up until the error gets resolved• Responsible for meeting SLA\'s• Responsible for Business Review DashboardSlides shared with onshore client to show the offshore team performance• Key Responsible for process improvement ideas and take out the opportunities of implementing automation and reduce resources• Maintaining of SLA numbers, Billing data, Incident Log for the teamMentored and trained new junior members in providing proactive support to customers
Education
Bharati Vidyapeeth
Bachelor of Business Administration - BBA
2014 — 2017
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