Yash Goyal
Senior Customer Service Associate @ American Express | Emotional Intelligence, Complaint Management
- Role
- Senior Customer Service Associate at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Yash Goyal
Hi, I\'m Yash Goyal!A passionate customer service professional with over 5 years of experience in financial services and telecommunications. I specialize in delivering seamless customer experiences, resolving complex issues, and mentoring high-performing teams.What I bring to the table:Customer Excellence: Consistently achieving 95%+ first-call resolution rates and boosting client retention.Leadership: Mentored 20+ associates, streamlining processes and cutting onboarding time by 30%.Tech Savvy: Proficient in Salesforce, Zendesk, JIRA, and other CRM tools for optimized workflows.Recognition: Proud recipient of the \'Circle of Excellence Award\' in 2023 at American Express.Passionate about:Enhancing customer experiences, driving team success, and keeping up with innovations in fintech.Let’s connect if you’re interested in discussing customer service strategies, CRM innovations, or leadership insights. I\'m always open to learning and collaboration!
Experience
Senior Customer Service Associate
Nov 2022 — Present · Gurugram, IN
Servicing American Express Canada Credit Card Members.
Education
Dakshina Bharat Hindi Prachar Sabha
Bachelor of Arts - BA, English Language and Literature/Letters
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