Yash Garg

About Yash Garg

I work as a Customer Experience Manager for BellaVita & Bevzilla, where Bella Vita is an affordable luxury fragrance and personal care brand, and Bevzilla focuses on coffee and beverage products for everyday consumers.My role is centered on building customer operations that balance experience, efficiency, and revenue performance. I manage outsourced sales and customer acquisition operations, with ownership of revenue delivery, margins, cost control, and conversion performance. This includes setting clear targets, tracking KPIs, and driving improvements through structured reviews and data-backed execution.I work closely with internal teams and vendor partners to strengthen governance, improve quality, and ensure scalable processes. I also handle critical escalations related to performance, operational risks, and customer impact, ensuring stability without compromising customer trust.Over 13+ years across e-commerce, healthcare, and wellness, I have helped scale customer and sales operations, improved conversion rates (5% → 10%), increased prepaid ratios (58% → 84%), and reduced RTO (16% → 6.5%), contributing to sustainable and profitable growth.How I work: Clear ownership, structured processes, KPI-led decisions.What drives me: Building reliable systems that create better customer experiences.Open to connecting with professionals across D2C, e-commerce, customer experience, and revenue operations globally.

Experience

1. Human Resources Manager

   Flipkart

   Aug 2014 — Present · Gurgaon, IN

Education

• Mahatma Jyotiba Phule Rohilkhand University (MJPRU), Bareilly

  BCA, Computer Programming

  2006 — 2009

• MJP Rohilkhand University

  Bachelor of Computer Applications

• Galgotias College of Engineering and Technology

  Master of Computer Applications, Computer Science

  2009 — 2012