Yashbir Narechania

Experience

1. Senior Director, Product Management and Operations

   Nerdy

   Apr 2018 — Present

   Held multiple roles across product, operations and analytics to help grow company from Series C startup to a publicly traded company. Promoted twice from Sr Manager to Principal/Director (2020) to Sr Director (2023).• Managed product and operations for the supply-side in a 2-sided marketplace. Oversaw user acquisition, learner- tutor matching, capacity planning and quality control of the tutor pool. Previously held roles in revenue operations and marketing analytics.• Led initiative across sales, finance, data science and engineering to launch new sales enablement tools resulting in a 50% sales cost reduction and enabling organizational scalability. Developed means for clawing back lost revenue.• Redeveloped tutor application form, vetting and onboarding process in cross-functional effort spanning operations, marketing and product which increased user acquisition by 75%• Built and launched internal tools to increase efficiency of fulfillment staff. Increased rate of automated fulfillment 3x.• Led a team of PMs, data scientists and engineers to rebuild tutor-student matching algorithms and implemented feedback mechanisms to improve quality of contractor pool. Reduced refund rates by 20%.• Built a predictive sales capacity planning model. Reduced occurrences of understaffed days by 30%.• Built supply forecast model, decreasing supply acquisition costs by 60%• Developed a data-driven framework for tying customer satisfaction to financial outcomes which became the basisfor assessing all future product improvement opportunities.• Conducted external competitive analysis on independent contractor rates. Led pricing experiments to optimize contractor rates.• Served as customer advocate on efforts to transition tech stack from monolithic architecture to distributed services.• Set and executed product roadmap strategy for marketplace operations team.

Education

• University of Washington

  Master of Business Administration (MBA)

• University of Washington

  Certificate

• Florida Institute of Technology

  Bachelor of Science (B.S.)