Yashaswani Arora
Training and Quality Auditor - Customer Care @Heads Up For Tails
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WORK HISTORY
Training and Quality Auditor - Customer Care @Heads Up For Tails
Gurugram, IN
EDUCATION
Rajasthan Technical University, Kota
Master of Business Administration - MBA, Human Resources Management and Services
University of Rajasthan
Bachelor of Commerce (BCom), Business/Commerce, General
ABOUT YASHASWANI ARORA
Customer Experience professional with 4+ years of experience in CX operations, service quality, and training within multi-channel support environments. I currently work in Training & Quality where I focus on strengthening service standards, conducting high-volume audits and Root Cause Analysis (RCA), and translating customer interactions into practical training and operational improvements.My experience spans voice, chat, and email support operations, with a strong focus on escalation management, knowledge development, and cross-functional collaboration with logistics, warehouse, product, and retail teams.I have been fortunate to grow through multiple roles within the Customer Experience function, gaining exposure to frontline support, escalation handling, and training & quality governance.Key areas of interest include:• Customer Experience Operations• Training & Capability Development• Quality Audits & Root Cause Analysis• Process Improvement & SOP Development• Customer Insights & Service ImprovementI’m always interested in opportunities where I can contribute to building stronger customer experiences and developing high-performing CX teams.
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