Yashas M
looking for a job opportunity
- Role
- Learning Experience Manager at Bhanzu
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Yashas M
A dynamic Sales and operations executive with more than six years of experience in the…
Experience
Learning Experience Manager
Jun 2024 — Present · Bengaluru, IN
Key Responsibilities: Parent Communication & Query Resolution: Act as the primary contact for parents requesting refunds, understanding their concerns, and addressing their queries effectively. Highlight the benefits and value of the course to retain students and maintain parent engagement. Proactively provide personalized solutions, such as batch pauses, batch changes, or arranging catch-up sessions as needed. Communication & Documentation: Send timely and professional public communication emails after each conversation to keep parents informed of next steps and solutions provided. Maintain accurate records of parent interactions and issue resolutions for future reference and reporting. Cross-Functional Collaboration: Work closely with the BO (Back Office), Customer Support, ORM (Online Reputation Management), and Finance teams to resolve student concerns efficiently. Ensure seamless coordination across departments to deliver a cohesive and effective resolution process for all stakeholders. Solution-Oriented Problem Management: Analyze recurring concerns and provide recommendations to improve learning engagement strategies and reduce refund requests. Focus on enhancing the overall learning experience by actively listening to parents\' concerns and suggesting course improvements where necessary.
Education
New Horizon College Of Engineering
Bachelor’s Degree
2005 — 2010
Vishva manava PU College Mandya
PCMB
2003 — 2005
Sree Cauvery School
SSLC
1990 — 2003
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