Yash Tiwari
Technical Support Customer Expert I at Teleperformance | Ex-Concentrix | 2.9+ Years of Customer Support Expertise | Focused on Customer Satisfaction & Operational Excellence |
- Role
- Technical Support Customer Expert i at TP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Yash Tiwari
Experienced Customer Support Professional with 2.9+ years of experience across finance, e-commerce, and now Technical Support. I have recently rejoined Teleperformance in a Technical Support role, where I handle customer issues related to devices, applications, and system troubleshooting while ensuring smooth resolution through accurate diagnosis and effective communication.My background includes strong expertise in credit card services, digital payments, account management, and transaction disputes. At Concentrix, I supported a global credit card provider by managing cardholder concerns such as billing discrepancies, refunds, EMI setups, fraud cases, and reward programs, while guiding customers on mobile app and online banking navigation. I consistently exceeded KPIs including CSAT, quality, and compliance.Previously at Teleperformance, I delivered high-quality chat and email support for order management, escalations, account updates, and technical queries, consistently surpassing performance metrics and adapting quickly to new tools and processes.Now, by combining my experience in financial services, customer operations, and technical support, I bring a well-rounded skill set that includes problem-solving, CRM proficiency, process adherence, and empathetic communication. I aim to grow in Technical Support, Customer Operations, and Quality Management roles where I can leverage both my technical and customer service expertise to drive excellent customer experiences.
Experience
Technical Support Customer Expert i
Dec 2025 — Present · Jaipur, IN
Education
Central Board of Secondary Education (CBSE)
High school, High School Equivalence Certificate Program
Madhya Pradesh Board of Secondary Education (MPBSE)
Higher secondary, Physics chemistry maths
Mahatma Gandhi Chitrakoot Gramodaya Vishwavidyalaya (MGCGV)
Bachelor of Arts - BA, Social Work
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