Yash Solanki

Office Admin @Lead Academy

Birmingham, GB

Front Office Management:Greet and assist visitors, clients, and staff in a welcoming manner.Manage the reception area and handle incoming calls, emails, and general inquiries.Coordinate office supplies and inventory, ensuring essential items are readily available.Administrative Support:Assist with documentation, data entry, and maintenance of accurate records.Prepare reports, memos, and other documents as needed.Support HR processes like onboarding new employees or tracking attendance.Scheduling and Coordination:Communication and Correspondence:Serve as a point of contact for internal and external communication, forwarding inquiries to the right departments.Assist in drafting and sending email communications, newsletters, and updates.Liaise with other teams and departments to ensure smooth flow of information and coordination.Database Management:Maintain and update databases, including client information and course enrollments.Track enrollment figures, attendance, and other key metrics as needed by Lead Academy.Ensure that data handling complies with privacy policies and standards.Office Maintenance:Ensure that the office environment is clean, organized, and conducive to productivity.Handle minor facility issues or liaise with building management for larger maintenance needs.Customer Service and Support:Address any queries or concerns from students, customers, or clients professionally.Support the team in managing customer satisfaction surveys, feedback, and follow-up processes.Document Management and Compliance:Maintain secure, organized filing systems for hardcopy and electronic documents.These responsibilities are essential to providing high-level administrative support and ensuring a productive, organized work environment. Lead Academy may have specific requirements based on departmental needs or project demands, so flexibility and adaptability are key assets in this role

Maharaja Sayajirao University of Baroda, Vadodara

Dipl

Birmingham City University

Msc

Navrachana University

Bachelor of Technology