Yash Singh Rajput
Enterprise SaaS, Generative AI & Talent Solutions
- Role
- Customer Success Manager at PeopleStrong
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Yash Singh Rajput
Helping enterprises unlock measurable growth through SaaS adoption, customer success, and generative AI.I partner with enterprise clients across EMEA and SEA to drive adoption, retention, and expansion of SaaS and HR Tech solutions. My focus is on turning technology into business outcomes — ensuring customers not only implement but achieve measurable success with the platforms they invest in.With a background in consulting and solution delivery, I’ve led multi-region deployments, API-driven integrations, and AI-powered innovations that simplify complexity and scale adoption across thousands of users. In parallel, I’ve built long-term client relationships through executive engagement, structured QBRs, and continuous adoption insights, often securing upsells and strategic growth opportunities.Recognized as a trusted advisor to C-level leaders, I bring together business strategy, customer success expertise, and technical fluency to help organizations maximize ROI, transform workforce capabilities, and stay ahead in a rapidly evolving digital landscape.Focus Areas:Customer Success Management | Enterprise SaaS | Retention & Expansion | Generative AI Solutions | API & Integrations | Digital Transformation | Talent & HR Tech SolutionsActively exploring opportunities in:Customer Success ManagementSolutions Consulting | Senior Business AnalystProduct Consulting | Business Strategy & Operations
Experience
Customer Success Manager
Oct 2023 — Present
Driving SaaS adoption, retention, and expansion for enterprise clients across the Middle East.Key Achievements- Retention & Growth: Secured renewals and unlocked expansion through upselling modules, features, and AI solutions- Generative AI: Pitched and implemented AI-driven HR Tech across enterprise accounts and prospects- Client Engagement: Held weekly reviews and quarterly business reviews (QBRs) with leadership for alignment- Insights & Adoption: Shared monthly adoption reports across talent modules to guide client strategy- Executive Relationships: Earned positive C-level feedback for advisory and proactive engagement- Change Management: Led UAT, compliance checks, and post-go-live adoption across large user bases- Technical Fluency: Leveraged API & integration expertise to deliver tailored client solutions- Collaboration: Partnered with Product, Engineering & Consulting to resolve challenges and boost adoption.Core Strengths- Customer success strategy & SaaS adoption- Renewal, retention & expansion leadership- Generative AI solution consulting & pitching- Executive stakeholder engagement & CRM excellence- Data-driven QBRs & adoption insights- API, integration & technical advisory
Education
Lovely Professional University
BTech - Bachelor of Technology, Mechanical Engineering
2017 — 2021
Al Yasmin International School, Riyadh, KSA
Elementary Education
KBDAV Senior Secondary School
Completed High School Education , Non-Medical
2015 — 2017
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