Yash Sharma

About Yash Sharma

Experienced and results-driven professional with a robust background in customer service, recruitment, and data management. Proven expertise in managing inbound and outbound calls, handling bankruptcy-related accounts, and ensuring effective communication to prevent legal actions. Skilled in training, data analysis, and creating performance dashboards. Recognized for achieving high-quality scores and maintaining excellent attendance. Proficient in utilizing various applicant tracking systems (ATS) and vendor management systems (VMS). Adept at sourcing and recruiting talent for healthcare, life sciences, medical device, and IT roles, with a strong focus on compliance and documentation. Known for strong collaboration, mentoring junior recruiters, and conducting internal audits. Currently contributing as a Financial Analyst at AIS Business Solutions Pvt. Ltd, with a proven track record.

Experience

1. Financial Analyst

   Ais Business Solutions Limited

   May 2024 — Present · Vadodara, IN

   Managed inbound and outbound calls to ensure customer satisfaction and convey critical information to prevent adversarial filings. Collaborated with Team Leaders and Training teams to provide on-floor training, addressing daily concerns and resolutions. Handled bankruptcy-related accounts, addressing urgent matters and assisting customers during active bankruptcy periods. Maintained daily data records, analyzed data to identify and eliminate errors, and ensured effective communication with customers. Initiated critical customer requests to clients, including turnover conveyance, granted motions for lien avoidance, substitution of collateral title release, duplicate title or lien release, etc. Ensured effective communication and continuous follow-up to prevent incoming legal actions. Achieved Star Performer of the Month for February 2025 with a 100% quality score and highest attendance. Learned outbound call assignment processes in collaboration with Team Leaders. Created Excel dashboards to analyze performance trends. Extended shift hours to complete tasks on time and facilitated effective communication within the team and with clients, ensuring adherence to the Service Level Agreement (SLA). Assisted customers as a senior representative on supervisor calls, de-escalating concerns and providing resolutions. Reviewed and followed up on mailbox inquiries to ensure timely resolutions. Maintained a low leave record, consistently available for duty. Reported 30 minutes early for team meetings to discuss and brief the team on previous day\'s concerns and resolutions.

Education

• Frankfinn Air hostess Training

  Associate degree in hospitality, Customer service, Aviation & Grooming, Hospitality, Customer service, Aviation & Grooming

• St. Mary's High School, Dahod

  (10th & 12th Science) , Science

• GEC, Dahod

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering