Yash Sharma
Assistant Vice President – Enhancing Client Experience & Digital Solutions for Markets at J.P. Morgan
- Role
- Assistant Vice President Digital Client Services (Product Transformation) at J.P. Morgan
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Yash Sharma
Assistant Vice President at J.P. Morgan within the Corporate & Investment Bank, based in Mumbai, working in J.P. Morgan Markets Digital Client Services. I bring 9 years of experience across financial services spanning digital platform transformation, client services, analytics, and risk & controls.My current role focuses on contributing to the transformation of the J.P. Morgan Markets digital platform, partnering closely with Product, Technology, UX, and Business teams to improve client workflows, platform usability, adoption, and service outcomes. I sit at the intersection of clients, service teams, and product delivery, translating real-world client and operational insights into scalable platform enhancements.I’m passionate about building high-quality, client-centric products in regulated environments and driving measurable impact through thoughtful product execution and cross-functional collaboration.
Experience
Assistant Vice President Digital Client Services (Product Transformation)
Sep 2025 — Present · Mumbai, IN
Lead and coordinated complex platform transformation workstreams, including scope definition, timeline and dependency tracking, and cross-functional stakeholder alignment.Drove the build-out and scaling of a dedicated client service organization for DataQuery, J.P. Morgan’s fastest-growing analytics platform supporting institutional clients.Partnered closely with Product, Technology, and UX teams to improve client workflows, platform usability, and adoption, acting as a key conduit between clients, service teams, and product delivery.Translated client feedback, service insights, and usage patterns into structured inputs for product enhancements, prioritization discussions, and workflow automation.Supported initiatives integrating generative AI capabilities to automate servicing and self-service workflows in a regulated environment.Drove platform rollout and adoption through training, communication, and ongoing subject matter expertise for internal and cross-functional teams.
Education
University of Mumbai
Bachelor of Commerce
Smt Mithibai Motiram Kundnani College of Commerce and Economics 32nd Road Bandra Mumbai 400 050
Bachelor of Commerce, Commerce
2013 — 2016
R. D. National College
HSC, Business/Commerce, General
2011 — 2013
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