Yash Rathore

System Administrator @Legal Outsourcing 2.0

Noida, IN

As an IT System Administrator, I am responsible for managing and supporting the organization’s IT infrastructure to ensure smooth operations and business continuity. My role involves providing technical expertise, troubleshooting, and end-to-end support across hardware, networks, and collaboration tools.Key Responsibilities: • Manage and Support IT Infrastructure for 150+ users, ensuring 99.9% system uptime and seamless business operations. • Providing advanced troubleshooting and support for Desktops, Laptops, Printers and managing Local Area Networks (LANs), including L1 support for switches, routers, and firewalls. • Supporting collaboration platforms such as Microsoft OneDrive, Microsoft Teams, and Google Workspace. • Handling IT service requests through ticketing tools and ensuring timely resolution. • Overseeing IT asset procurement, and lifecycle management, reducing costs by 15%. • Ensuring Cybersecurity best practices, conducting regular audits and staff training.This position allows me to strengthen my expertise in IT infrastructure management, Manageengine Servicedesk Plus for IT Ticketing, SnipeIT for IT Asset Management and technical support while contributing to building a robust and efficient digital workplace.

Delhi University

Bachelor's degree

Indira Gandhi National Open University

Postgraduate Degree

Jetking karol Bagh Learning Center

JCHNE (Jetking Certified Hardware and Networking Engineering)