Yash Raj
“ Events Expert | Customer Experience Specialist | Business Strategist | Operations Expert “
- Role
- Analyst at Tech Fi Technologies
- Location
- Varanasi, UP, IN
- LinkedIn followers
- 500 followers
About Yash Raj
Results-driven hospitality professional with 3+ years of experience driving business growth, leading high-performing teams, and delivering exceptional customer experiences in front office management and operations.Professional Experience:Pratham Hospitality Services (2+ years)- Front Office Assistant: Managed front office operations, ensuring seamless execution and exceptional customer service- Operation Executive: Coordinated day-to-day operations, optimizing efficiency and productivity- Area Manager: Successfully launched new units, including Saint-Gobain Glass India (P) Ltd, driving 25% revenue growth.Customer Expert, Teleperformance (1 year)- Provided expert solutions to customer inquiries via phone, email, and chat, consistently exceeding 95% satisfaction targets- Collaborated with internal teams to resolve customer complaints and enhance overall service experience.Key Strengths- Front Office Management and Operations- Leadership and Team Development- Customer Experience Enhancement and Conflict Resolution- Area Management and Revenue GrowthAchievements- Consistently Exceeded Customer Satisfaction Targets (95%+)- Successfully Launched New Units, Resulting in 25% Revenue GrowthSoftware Proficiency- Hospitality Management Systems (Opera, Maestro)- Microsoft Office Suite.
Experience
Analyst
Aug 2025 — Present
Education
CHANDIGARH UNIVERSITY
Bachelor of Science - BS, Event Management
Wizard-Tech Computer Academy
Diploma of Education, Advance Diploma in Computer Application
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