Yash Mendhapure
Technical Support Engineer | Salesforce | ServiceNow
- Role
- Technical Support Engineer (Consultant - Package Implementation) at LTIMindtree
- Location
- Pune City, MH, IN
- LinkedIn followers
- 500 followers
About Yash Mendhapure
Technical Support Engineer | Microsoft 365 | Active Directory | ServiceNow | Incident…
Experience
Technical Support Engineer (Consultant - Package Implementation)
May 2025 — Present · Bengaluru, IN
Delivering high-quality technical and account support to global Autodesk customers across products like AutoCAD, Revit, and Fusion 360 via chat, email, and phone.•Accurately diagnosing and resolving user issues using Salesforce and internal tools like Ask IQ, Autodesk Account, and Admin Console using Knowledge Articles.•Maintained an average CSAT score of 80%+ by ensuring First Contact Resolution (FCR) and timely follow-ups within established SLAs.•Handling 20–25 support cases daily while adhering to quality standards and knowledge management protocols.•Collaborated with Technical Specialists and Engineering teams for complex escalations, ensuring minimal disruption to customer workflows.•Authored and updated knowledge base articles to improve team efficiency and reduce ticket volume on recurring issues.•Participated in internal projects focused on reducing Average Handle Time (AHT) and improving resolution accuracy for Autodesk licensing and access issues.
Education
NAGESH KARAJAGI ORCHID COLLEGE OF ENGINEERING SOLAPUR
Bachelor in Engineering, Computer Science
2015 — 2019
Swami Vivekanand Institute Of Technology solapur
Diploma, IT
2011 — 2014
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