Yash Mathur

About Yash Mathur

Healthcare operations professional with 4+ years of experience in Hospital Operations, Oncology Service Line Management, Radiology, and Emergency Services within a corporate hospital environment.Currently working as Assistant Manager - Hospital Operations & Service Line Leader - Oncology, driving admission & diagnostic conversions, LAMA reduction, RCA-CAPA, KPI monitoring, and DBR reporting with measurable revenue impact.Strong expertise in data-driven decision-making, multidisciplinary team leadership, NABH compliance, and patient-centric process optimization to improve operational efficiency and service quality.Managing a team of 13 members, including 3 transcriptionists, 2 front office staff, and 8 technicians, I focus on fostering collaboration and maintaining high team performance.

Experience

1. Assistant Operations Manager

   Paras Health

   Apr 2025 — Present · Udaipur, IN

   Handling Oncology Department as Service Line Leader, driving end-to-end operations, patient journey optimization, coordination with medical oncology, surgical oncology, radiation oncology, and support services.• Focused on oncology admission and treatment conversion, ensuring seamless movement from OPD → diagnostics → admission → therapy initiation.• Monitoring oncology revenue, package adherence, and treatment timelines, while improving patient experience and clinical coordination.• Actively engaging with oncology patients and attendants, providing counseling, addressing concerns, and reducing drop-outs and LAMA cases in the oncology service line.• Leading Emergency Department (ER) operations with a strong focus on admission conversion, patient flow, and service quality.• Increased admission conversion from 65% to 95% within 3 months through real-time tracking and process optimization.• Spearheading Radiology & ER teams (16+ staff) with a focus on operational efficiency and high patient care standards.• Boosted radiology conversion from 68% to 88% using proactive follow-up and tracking tools.• Leveraging data analytics and dashboards to monitor KPIs and improve workflow efficiency.• Conducting detailed vendor billing audits to ensure financial accuracy and prevent revenue leakage.• Driving RCA & CAPA to resolve patient complaints and enhance service satisfaction.• Significantly reduced LAMA cases through empathetic counseling and strategic patient engagement.• Executed multiple patient-centric process improvements to streamline operations and elevate care experience.

Education

• National Law School of India University

  PG Diploma, Medical law and Ethics

• Mohanlal Sukhadia University

  diploma in accounting, Accounting and Business/Management

  2016 — 2017

• Chitkara University

  Master of Business Administration - MBA, Health/Health Care Administration/Management

• Institute Of Hotel Management, Catering Technology and Applied Nutrition, Guwahati

  B.Sc in Hospitality and Hotel Administration, Front Office