Yash Kumar
Process enabler at TCS || Business transformation || Agile practitioner || Digital strategist || ITIL practitioner || Ex- tech Mahindra
- Role
- Process Enabler at Tata Consultancy Services
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Yash Kumar
As a seasoned IT professional with a proven track record in managing complex digital ecosystems, I bring expertise in delivering exceptional service experiences across global landscapes. Currently working on an Australian utility company\'s prominent project at TCS, I am actively involved in managing queries and issues related to utilities. I leverage my technical acumen and collaborative spirit to drive seamless service delivery.With a rich background in e-commerce site management and a stint at Tech Mahindra, I\'ve developed a unique blend of technical and business acumen. My experience working with the UK team on ServiceNow ITIS incident management has equipped me with a global perspective and a deep understanding of IT service management best practices.
Experience
Process Enabler
Dec 2022 — Present · Kolkata, IN
As an professional with a strong background in managing complex digital ecosystems, I provide exceptional service experiences on a global scale. Currently, I work for a leading Australian utility company through TCS, where I interact directly with Australian clients to resolve queries, manage billing disputes, and offer actionable energy insights that drive business growth. My focus on ensuring seamless service delivery, along with my contributions to significant sales growth and service excellence, has earned me recognition in my field.
Education
NSHM Knowledge Campus, Kolkata Group of Institutions 277
bca, Computer Programming, Specific Applications
NSHM Knowledge Campus, Kolkata Group of Institutions 277
Batchelor of computer application , Computer
NSHM Knowledge Campus, Kolkata Group of Institutions 277
Bachelor of computer science , Computer Science
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