Yash Gupta
Customer Success Professional at Cvent | Client Retention|Business Analyst| Project Management | Operations & Strategy| EX- OYO|
- Role
- Senior Outreach Specialist at Cvent
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Yash Gupta
Seeking a career that brings out the best in me and helps me grow.
Experience
Senior Outreach Specialist
Nov 2022 — Present · Gurugram, IN
Partnering with Strategic Account Consultants and Analysts to monitor adoption of contracted products. Create plan to increase usage of underutilized products· Maintain high customer satisfaction throughout customer’s journey by being an integral part of the account team and other internal Cvent teams. Identify areas of dissatisfaction and create plan to address in collaboration with CSM· Work closely with Strategic Account Consultants to create and execute account success plan and objectives· Assists with responding to SMM Strategic Support and internal queue cases· Pull account metrics and participate in ABR/QBR discussion with clients· Guiding clients through onboarding activities when needed.· Conduct product reviews on SMM modules and engage solution specialists for conducting reviews on other products· Participate in regular standing client calls and contributing product knowledge and best practice recommendations propose solutions that help clients meet their objectives for using Cvent· Maintain a high level of product knowledge across the Cvent Event Cloud platform · Monitor account health score quarterly and sharing recommendations with CSMs to improve affected areas· Demonstrate proactiveness and build high quality internal partnerships with CSMs and form a team to service customers· Liaison with internal teams such as support, professional services, product management and support for client issues and projects· Consistently meet internal/external deadlines· 70% of time is client facing
Education
Sagar Institute of Research & Technology, Opp. Sagar Estates, Ayodhya Nagar, By Pass Road, Bhopal-462041
Bachelor of Engineering (B.E.)
2011 — 2015
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