Yash Gogna

About Yash Gogna

As a Sr. Customer Success Manager at Infosec Ventures, I deliver exceptional value to clients by ensuring their satisfaction and success throughout their journey with our company. I have a passion for building strong relationships and a deep understanding of customer needs, which enable me to be a trusted advisor and strategic partner. I am a results-driven professional with a proven track record of driving customer success in diverse industries. I develop and execute customer success strategies, onboard and train clients, and foster long-term partnerships. I help clients achieve their business objectives by aligning our SaaS-based cybersecurity solutions with their goals. I also provide extensive knowledge sharing and training to CxOs on security awareness, email security, critical vulnerabilities, and social engineering. I prioritize proactive communication and collaboration to anticipate and address customer needs. I conduct regular business reviews, identify growth opportunities, and provide actionable recommendations to optimize their experience. I excel at leading cross-functional teams, ensuring seamless coordination between sales, marketing, and product development to deliver exceptional customer experiences. I am skilled at managing customer escalations and resolving issues promptly and effectively, maintaining high levels of customer satisfaction. I am constantly expanding my knowledge and staying up-to-date with industry trends and best practices in customer success management. I leverage my strong analytical skills to track key metrics, analyze data, and derive meaningful insights to continually improve the customer experience. I am also deeply involved in the product development conceptualization and debugging post customer feedback. I am currently pursuing my MBA degree from NMIMS, focusing on IT service management. I have a bachelor\'s degree in electronics and communications engineering from JIMS Engineering Management and Technical Campus. I am passionate about delivering exceptional customer experiences and thrive in fast-paced, dynamic environments where I can make a significant impact.

Experience

1. Sr Customer Success Manager

   Infosec Ventures

   Sep 2021 — Present · Gurugram, IN

   Driving growth of HumanFirewall, EmailAuth & Security Risk Monitor - SaaS-based Cybersecurity Solutions.\\\\n We provide end-to-end security services to brands, businesses, and dignity from baffling Cyber-attacks.\\\\n Extensive knowledge sharing with CxOs & training them on Security Awareness, Email Security, Critical Vulnerabilities and Social Engineering.\\\\n Technical Project Delivery, Customer Onboarding and Experience, Service Delivery.\\\\n Deeply involved in the Product Development conceptualization and debugging post customer feedback.\\\\n End to end management for technical on-prem and cloud deployments with documentation and effective resource management.\\\\n Preparing detailed yearly plan for international customer to bring the risk graph down.\\\\n Managing on time delivery for clients.\\\\nHandling Indian as well as International clients.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Spring Meadows Public School

  12

  2013 — 2014

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  Master of Business Administration - MBA, PGDBM-ITSM

  2021 — 2022

• JIMS ENGINEERING MANAGEMENT AND TECHINICAL CAMPUS

  Bachelor of Technology - BTech, Electronics and Communications Engineering

  2014 — 2018