Yash S. Chawda
Technical Support Specialist L3 @SOTI
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WORK HISTORY
Technical Support Specialist L3 @SOTI
Mississauga, ON, CA
Provide expert-level technical support for SOTI\'s MDM software, including MobiControl, addressing complex customer issues and ensuring timely resolutions- Act as a subject matter expert on software implementation, configuration, and troubleshooting to meet project deliverables- Serve as a technical escalation point and mentor for junior support staff- Produce accurate documentation of technical issues, resolutions, and best practices- Collaborate with internal teams to train, develop, and document new product features and improvements- Participate in cross-functional teams as required and perform additional duties as directed by management.
EDUCATION
H.B. Kapadia New High School
HSC
Conestoga College
Post Graduation Diploma
St. Kabir School
SSC
NPower Canada
Junior Data Analyst Program
Gujarat Technological University, Ahmedbabd
Bachelor of Engineering - BE
SKILLS
ABOUT YASH S. CHAWDA
Senior Technical Specialist
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