Yash Chavan
Maritime CRM Specialist || Port Cost & Disbursement Account Expert || Driving Operational Efficiency & Client Success || Vessel Operations || Stakeholder Engagement ||
- Role
- Customer Relationship Management Specialist at Diabos Global
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Yash Chavan
With a strong foundation in maritime operations and client relationship management, I…
Experience
Customer Relationship Management Specialist
May 2025 — Present
Managing Client Relationships with Strategic Reporting & Disbursement Expertise.• Spearheading client relationship management to ensure satisfaction and retention through proactive communication, personalized service, and issue resolution.• Generating and analyzing daily, monthly, quarterly, and annual performance and financial reports tailored to client requirements; delivering insights to support both client and internal decision-making.• Identifying and resolving issues in disbursement accounts; incorporating client-specific instructions to enhance efficiency and compliance.• Collaborating closely with cross-functional teams including Operations, Cash Management, and Vendor Management to ensure seamless service execution.• Handling and resolving client escalations with a solution-focused approach, maintaining service quality and stakeholder trust.
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